Wheres My Mute Button?! Crystal Smith

ISBN: 9781432757267

Published: July 12th 2010

Paperback

112 pages


Description

Wheres My Mute Button?!  by  Crystal      Smith

Wheres My Mute Button?! by Crystal Smith
July 12th 2010 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 112 pages | ISBN: 9781432757267 | 8.22 Mb

Press 0 for the Funniest Call-Center Laughs in the History of Customer ServiceI dont know where you live, but I live in New York This city is too busy to remember to pay a bill Representative: May I speak to Susan?Customer: Ill have toMorePress 0 for the Funniest Call-Center Laughs in the History of Customer ServiceI dont know where you live, but I live in New York This city is too busy to remember to pay a bill Representative: May I speak to Susan?Customer: Ill have to get back to you.

Im not her.Your call is important to Crystal Smith. Your excuse for not paying your cell-phone bill? Thats priceless.After years spent in the trenches of phone-billing call centers, Smith rounds up the most hilarious, goofiest, and just plain weirdest statements from customers with this lively, laugh-out-loud book.

Youll meet the caller who wonders why the representative cant take a cash payment-over the phone. Theres the one who threatens that if a service interruption kills her, shell sue-after shes dead. Then there are all sorts of excuses, whines, and pleadings when it comes to late payments.

Did you hear the one about being in a coma for three months-and thats why the bill didnt get paid? (Somehow, the phone kept dialing the whole time.) Or how about the bright idea that paying just a fraction of the bill every month is enough to keep the line open? And thats just for starters.The scary part is, theyre all true-taken verbatim from actual customer calls.

But for Crystal Smith and thousands of other call-center and customer-service workers, theyre all in a days work. Thats why Wheres My Mute Button? is required reading for anyone whos ever worked a headset-and the customers who would like a rare glimpse into their poorly understood world. Is there anything else we can do for you today?



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